· Andrew Chaplin · 3 minute read
Your ERP's reporting stops at the ERP
Your ERP reports well on the ledger. The questions that matter, like job margin and customer value, need your job system and CRM too. Here's how to join them.
Blog
Reporting, data and performance
Practical writing for people who run growing service businesses: what to measure, why spreadsheets fall short, and what changes when every system tells the same story.
· Andrew Chaplin · 3 minute read
A new Vizora website, and Vizora AI Alerts
Our new website explains Data Forge and the Vizora Portal, and introduces Vizora AI Alerts: describe an alert in plain English and we email the right person.
· Sean Gorman · 7 minute read
Is your business data AI-ready? What most businesses get wrong
AI is only as trustworthy as the data you feed it. Why scattered exports let AI down, and what AI-ready data actually looks like for a growing business.
· Felix Kraty · 5 minute read
Why better reporting transforms business outcomes: a conversation with Vizora director Sean Gorman
Sean Gorman on why good reporting tracks with success, the hours lost to manual reports, and three tips: start small, measure inputs, know what good looks like.
· Sean Gorman · 10 minute read
Top KPIs every facilities management business should be tracking
The ten KPIs every facilities management business should track, from first-time fix rate to client satisfaction: why each matters and how to use it.
· Sean Gorman · 4 minute read
Five signs your business has outgrown spreadsheets
Spreadsheets are flexible, familiar and free, until they aren't. Five signs a growing service business has outgrown them, and what to do about it.
· Felix Kraty · 7 minute read
From reports to results: do you know which work actually makes you money?
Vizora MD Andrew Chaplin on job profitability reporting: what it is, why most service businesses are flying blind without it, and what it makes possible.
· Sean Gorman · 5 minute read
Numbers aren't enough: is your reporting actually telling you anything?
Does your reporting give you a spreadsheet of numbers, or something you can act on? Two real examples of the gap between data and insight, and how to close it.
· Sean Gorman · 4 minute read
Feel like you're wading through treacle? Five reasons bad reporting is probably the cause
Working harder than ever but progress feels slow? Five ways bad reporting holds a business back, from month-old numbers to accountability without a number.
· Ollie Coekin · 9 minute read
Five reasons your reporting isn't working (and what you can do about it)
Why the reporting built into job management software lets field service businesses down, and a practical fix that doesn't mean replacing the systems you have.
· Sean Gorman · 6 minute read
Five reasons SMEs will outsource BI like payroll, and sooner than you think
UK SMEs already outsource HR, IT, payroll and marketing. Why reporting and business intelligence are next, and a quick test of whether your business is ready.
· Sean Gorman · 13 minute read
Part 4: Building your performance engine: the practical guide to implementation
Part 4 of the Growth Operating System series: why spreadsheets and point tools fall short, the realistic options for an SME, and a practical roadmap.
· Sean Gorman · 9 minute read
Part 3: The input imperative: why smart businesses measure activities, not outcomes
Part 3 of the Growth Operating System series: you can't control outcomes, only inputs. How to reverse-engineer the activity metrics that drive results.
· Sean Gorman · 8 minute read
Part 2: Two frameworks that drive performance: Balanced Scorecard and OKRs
Part 2 of the Growth Operating System series: what the Balanced Scorecard and OKRs are, how they differ, and how a field services business can use both.
· Sean Gorman · 6 minute read
Part 1: Why large, successful companies outperform: it's not just scale, it's systems
Part 1 of the Growth Operating System series: the gap between businesses that measure what matters and those that fly blind, and what closing it takes.
· Sean Gorman · 4 minute read
Why reactive maintenance businesses struggle with reporting, and how to fix it
The most common reporting problems in reactive maintenance, from disconnected data to month-old reports, and what the best RM businesses are doing about them.
Follow along with the RSS feed.